Terms of Service

1. Agreement

These Terms govern your use of pluckyreach.com (the "Site"), operated by Plucky Reach, LLC, a California limited liability company ("Plucky Reach," "we," "us"), and any inquiry, consultation, or booking made through it. By checking the agreement box on our forms or booking calendar, or by using the Site, you agree to these Terms. Paid services are governed by a separate written proposal, statement of work, or service agreement ("Client Agreement"). If these Terms and a Client Agreement conflict, the Client Agreement controls.

2. Our Services

Plucky Reach provides apparel production consulting and production-management services. These may include development guidance, sourcing, sampling coordination, and coordinating production with independent manufacturing partners in the United States and abroad.

3. Quotes, Timelines, and Results

• Quotes, timelines, minimums, and pricing on the Site are estimates. They depend on materials, quantities, approvals, factory capacity, and shipping.
• Binding terms appear only in a signed Client Agreement.
• Testimonials and case studies describe individual experiences and are not a guarantee of similar results.

4. Your Submissions

• You confirm that the designs, tech packs, logos, and files you submit belong to you or that you have permission to use them.
• You keep ownership of your designs.
• You give us a limited license to use them only to evaluate, quote, and perform your project.
• We treat non-public project materials as confidential, except as needed to perform the services or as required by law (see our Privacy Policy, Section 7).

5. Acceptable Use

You agree not to:

• submit false, misleading, or impersonating information;
• send spam, malware, or automated submissions;
• scrape, harvest, or collect data from the Site without permission;
• interfere with the Site's security or operation;
• use the Site for any unlawful purpose.

6. Records and Evidence

We keep records of form submissions, bookings, communications, and Site security logs (including IP address, device information, and timestamps) as described in our Privacy Policy. These records may be used to provide services, prevent fraud and abuse, enforce these Terms, and establish, exercise, or defend legal claims.

7. Text Messages (SMS)

• You must be at least 18 years old to opt in to text messages from Plucky Reach.
• We send text messages only to people who have agreed to receive them. Service messages (appointment reminders and project updates) and marketing messages (offers and promotions) are separate types of messages.
• Consent to receive text messages is not a condition of purchasing any goods or services.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to any message to opt out. Reply HELP for help, or call (323) 870-1005.
• Available on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
• We do not share, sell, rent, or disclose SMS opt-in data or consent information to third parties for their own marketing or promotional purposes.

8. Intellectual Property

The Site's content, branding, text, images, and design belong to Plucky Reach or its licensors. You may not copy or reuse them without our written permission.

9. Third-Party Links and Services

The Site may link to or use third-party websites and services. We are not responsible for their content or practices.

10. Disclaimers

The Site and its content are provided "as is" for general information. They are not legal, financial, tax, or regulatory advice. To the fullest extent permitted by law, we disclaim implied warranties for the Site.

11. Limitation of Liability

To the fullest extent permitted by law, Plucky Reach is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Site. Our total liability for any claim related to the Site is limited to $100. Liability for paid services is governed by the Client Agreement. Nothing in these Terms limits liability that cannot be limited under California law (for example, for fraud or willful injury, California Civil Code §1668).

12. Indemnity

You agree to indemnify Plucky Reach against third-party claims arising from content you submit or from your breach of these Terms.

13. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute relating to the Site or these Terms will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.

14. Changes

We may update these Terms by posting a new version on this page with a new effective date. Changes apply only going forward.