Privacy Policy

Information We Collect

Information You Provide

• Account Information: Name, email address, password, and profile details
• Communication Data: Messages, feedback, and customer support inquiries
• Payment Information: Billing details processed securely through third-party payment processors

Information Automatically Collected

• Usage Data: Pages visited, features used, and time spent on our platform
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Personalize your experience and deliver relevant content
• Process transactions and send related information
• Communicate with you about updates, security alerts, and support
• Analyze usage patterns and optimize our platform
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties who help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize sharing

SMS/Text Message Communications

If you opt in to receive SMS communications from Plucky Reach, the following terms apply:

• Marketing Consent: I consent to receive marketing text messages, about special offers, discounts, and service updates, from Plucky Reach at the phone number provided. Message frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.
• Non-Marketing Consent: I consent to receive non-marketing text messages from Plucky Reach about fashion business services, appointment reminders, service updates, and account notifications. Message frequency may vary, message & data rates may apply. Text HELP for assistance, reply STOP to opt out.
• Message Frequency: Message frequency varies based on your interactions and account activity.
• Costs: Message and data rates may apply depending on your mobile carrier plan.
• Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message received from us. Upon opting out, you will receive a final confirmation message and no further SMS messages will be sent.
• Help: For assistance, reply HELP to any message or contact us at (323) 870-1005.
• Not Required: Consent to receive SMS messages is not a condition of purchasing any goods or services from Plucky Reach.
• Data Use: Phone numbers and opt-in data collected for SMS purposes are used exclusively for delivering the opted-in SMS service. This data is not shared with, sold to, or rented to any third parties or affiliates for their marketing or promotional purposes.
• Supported Carriers: Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and Sprint. Carriers are not liable for delayed or undelivered messages.

We maintain records of SMS consent in accordance with applicable regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices. If you have questions about our SMS practices, please contact us at [email protected] or call (323) 870-1005.

Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent at any time

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.

Age Requirement & Children's Privacy

Our services are intended for individuals who are at least 18 years of age. You must be 18 or older to use our services, create an account, or opt in to receive SMS communications. We do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.